Thank you for visiting this Itza Media Limited website. These terms and conditions (together referred to as the “Terms of Use”) set out the terms under which you may use our websites and other services provided by us, including without limitation:
(each a “Website” and together, the “Websites”).
Please read these Terms of Use carefully before using this site.
If you do not accept these Terms of Use (note in particular terms 11 and 12) please do not use the Websites. If you use the Websites (including downloading or streaming from the Websites) you will be bound by these Terms of Use whether or not you have registered with us, and they will form a contract between you and us.
If you are under 13 years old, you may use this website only with the involvement and consent of a parent or guardian.
These Terms of Use apply to the entire contents of the Itza Media Limited Websites, to any downloaded or streamed content and to any correspondence by e-mail between us and you.
The Privacy Policy, Cookie Policy and AI Usage Policy section of our Websites also form part of these Terms of Use and should be read in conjunction with this document.
Access and use of the Websites is provided by Itza Media Limited a private company registered in England & Wales with company number 11005147. In this policy, whenever you see the words ‘Itza’, ‘we’, ‘us’ or ‘our’, it refers to this company.
2.1. We may change these Terms of Use at any time, in which case we will let you know when we do this by email, and by notifying users of amendments to the Terms of Use on our Websites. Please check these Terms of Use on each occasion you use the Websites. You have the right to terminate these Terms of Use if you do not accept such amendments or updates. Your continued use of our Services after the effective date constitutes your acceptance of them.
2.2. The format and content of the Websites change constantly. You should refresh your browser each time you visit the Websites to ensure that you access the most up to date version.
3.1. We reserve the right in our sole discretion to deny any user access to the Websites or any part of it without prior notice. We will only exercise this right when it is in our reasonable interests to do so (including, but not limited to, for a breach of our policies or these Terms of Use).
4.1. You agree to only use the Websites in a manner that complies with all applicable laws and regulations and is consistent with the Terms of Use and does not infringe our rights, the rights of anyone else, nor restrict or inhibit their use and enjoyment of the Websites (including, without limitation, by hacking).
4.2. We may investigate if we suspect that you have breached these Terms of Use or any of our other policies, and we may reasonably request further information from you (or, if applicable, another user) in such cases. Where we request such information from you, you agree to reasonably and promptly cooperate.
5.1. If you want to make use of certain facilities available through our Websites or to carry out certain actions (such as registering to obtain a newsletter, receiving regular communications, playing a quiz, joining a Live Learning Challenge or any Itza learning competition) you must first register with us.
5.2. You must ensure that you keep your username and password confidential and that you do not disclose them to anyone, and that you also restrict access to your computer to prevent unauthorised access to your account. You will be responsible for all activities which occur under your username. It is your responsibility to immediately notify us of any unauthorised use of your username or any other breach of security as soon as you become aware of it. Please email us directly at support@itza.io.
5.3. By registering, you certify that all information you provide in the registration is accurate. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.
5.4. We may terminate your registration at any time at our complete discretion, but will generally only do so if you are in breach of any of our Websites rules. If we terminate or suspend your registration you may not re-register with us without our written consent.
6.1.1. The following rules shall apply to Anytime Quiz game types:
(i) Each question shall carry a determinate number of points, with players being awarded points depending on how quickly the correct answer is provided;
(ii) Each game shall select questions randomly from a pool of questions;
(iii) Each game shall have a predetermined “last entry” date and time. Not more than one hour after the “last entry” date and time, the person with the most points shall be published on our leaderboard as the winner, the person with the second most points shall be the runner-up and so on and so forth;
(iv) During certain Itza Learning Challenges, Itza quizzes will award points relating to that competition. The number of competition points awarded per quiz will be based on each person's performance in the quiz. Successive improvements in the player's quiz score will increase the number of competition points awarded.
(v) There may be a limited number of times any one person can play a quiz. This limit may change from quiz to quiz. This limit is to ensure a level playing field for all users.
6.2.1. One Shot quizzes may only be completed a single time to award competition points, in quizzes where competition points apply. It is recommended that players make sure that they have fully revised the relevant Itza material and that they have a reliable network connection before taking a One Shot quiz.
6.2.2. The remaining game rules governing One Shot quizzes are the same as the rules governing Anytime quizzes.
6.3.1. Unless otherwise determined in any rules applicable to particular games, the following rules shall apply to Live Quiz game types:
(i) Each quiz shall have a set number of questions;
(ii) Each game will start at a predetermined time. A count down to this time is visible on the Live Quiz section of the applicable Website. Each user is expected to be on the quiz holding page at least five (5) minutes before the start of the quiz;
(iii) Each player in the quiz will get the same question at the same time. At the end of the time allocated all players who have answered the question correctly will receive points for the question. The faster that the player answers the question the higher the points awarded will be;
(iv) Players who do not start the quiz at the time the quiz starts will be automatically eliminated;
(v) The Live Quiz winner is the player who has accumulated the most points by answering questions correctly.
(vi) The number of competition points awarded per quiz will be based on each person's performance in the quiz;
(viii) Itza will select the questions for the Live Quiz in advance of the quiz based on recent content on www.itza.io. Itza will not disclose the questions to anyone and staff members and their direct relatives will be excluded from any potential rewards derived from completing the Live Quiz.
(ix) Each Live quiz will display the points and number of players
(x) The decision of Itza Media regarding any aspect of the Live Quiz is final and binding and no correspondence will be entered into about it.
6.4.1. A Live Chat facility is offered during Live Quizzes which presenters can see. No form of racism, bullying, homophobia, hate speech, trolling, foul language or other forms of abuse or antisocial conduct shall be tolerated during live chat sessions. Any conduct of this kind will not be taken lightly and may result in serious action being taken by Itza. The degree of any such action being taken will be at the sole and absolute discretion of Itza but may result in users being denied access to quizzes or to any of the Websites. This chat facility is moderated by Itza and content which breaches these rules will be removed immediately.
6.5.1. All efforts are made by Itza to ensure 100% accuracy in our questions and answers. However, if you believe that we have made any mistakes, please email us directly at support@itza.io and we will verify and correct the question or answer as appropriate. This will be the limitation of our liability in such instances.
In some Itza Live Learning Challenges, prizes will be available for the completion of certain activities. When prizes are available, a separate, dedicated rules document explaining the conditions for the prizes will be made available on www.itza.io.
There are three standard categories of prizes on Itza that may be made available:
(i) In some cases, rewards will be available for the completion of Itza Live Quizzes.
(ii) Whenever rewards are available, the criteria for being eligible for the rewards will be clearly explained before the competition or the quiz commences.
(iii) Each prize is as stated, is non-transferable and there are no cash or other prize alternatives available, in whole or in part. Unless otherwise agreed with Itza, the prizes will be awarded directly to the winners only.
(iv) The decision of Itza regarding any aspect of the competition or quiz is final and binding and no correspondence will be entered into about it.
Announcement:
(v) The winners of the prizes will be announced during the respective Live Quiz where they have earned their prize.
(vi) Itza will attempt to contact the winner twice using the email provided during registration.
(vii) If the winner does not respond to the emails notifying them of their win within 14 days of the second email, they will lose their right to the prize, and Itza reserves the right to choose and notify a new winner.
Receipt of the Prize.
(viii) Please allow 30 days from providing fulfillment details (which will be requested via email), for delivery of the prize or prize details, or alternative collection or delivery arrangements may be made through mutual agreement.
(i) Itza Media will not accept responsibility for entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
(ii) Winners for any Prize Draw will be chosen by random draws performed by a computer process. Winners will be notified via email, to the email provided when registering on www.itza.io, within seven working days of the Prize Draws taking place.
(iii) The prizes are non-exchangeable, non-transferable and no cash alternative is offered. Itza Media reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond Itza Media's control makes it necessary to do so.
(iv) The decision of Itza Media regarding any aspect of the prize draw or competition is final and binding and no correspondence will be entered into about it.
(v) Insofar as is permitted by law, Itza, its partners, agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Itza, its partners, agents or distributors or that of their employees. Your statutory rights are not affected.
(vi) Each prize is as stated, is non-transferable and there are no cash or other prize alternatives available, in whole or in part. Unless otherwise agreed with Itza, the prizes will be awarded directly to the winners only.
(vii) Itza reserves the right to award alternative prizes of equal or greater value, should any of the advertised prizes become unavailable for any reason.
(viii) Itza reserves the right to amend or temporarily suspend this promotion in the event of any unforeseen circumstances or technical reason outside its reasonable control.
(ix) Itza cannot be held responsible for the failure of a third party to fulfill its obligations in connection with this promotion, although Itza will endeavour to minimise the effect on the entrant of such failure. Itza accepts no responsibility for the suitability of a selected prize for a winner.
(x) Any personal information supplied by entrants will only be used for the purposes of this promotion and will not be sold or used in any other manner. Itza may disclose an entrant's personal information to its contractors and agents for the purposes of administering this promotion or communicating with entrants.
(xi) The Winners agree to release and hold harmless Itza and anyone professionally connected with the promotion, their respective subsidiaries, affiliates, suppliers, distributors, advertising/promotion agencies, prize suppliers, their respective parent companies and such company's officers, directors, employees and agents (collectively, the "Released Parties") from and against any claim or cause of action, including, but not limited to, personal injury, death (except where such personal injury or death is the result of negligence by one or more of the Released Parties), or damage to or loss of property, arising out of the promotion, or as a result of a winner redeeming any of the prizes.
Announcement:
(xii) Winners will be notified via email, to the email provided when registering on www.itza.io, within seven working days of the Prize draws taking place.
(xiii) Itza will attempt to contact the winner twice using the email provided during registration. (xiv) If the winner does not respond to the emails notifying them of their win within 14 days of the second email, they will lose their right to the prize, and Itza reserves the right to choose and notify a new winner.
Receipt of the Prize
(xv) Please allow 14 days for delivery of the prize or alternative collection or delivery arrangements may be made through mutual agreement
Limitation of Liability
(xvi) Itza does not accept any liability for any damage, loss, injury or disappointment suffered by any entrants as a result of either participating in the prize draw or being selected for a prize, save that Itza does not exclude its liability for death or personal injury as a result of its own negligence.
Data protection and publicity
(xvii) You consent to any personal information you provide in entering the prize draw being used by Itza for the purposes of administering the prize draw, and for those purposes as defined within our Privacy Policy.
(xviii) The winner agrees to the release of their first name and place of work to any other prize draw participants if requested via Itza.
(xix) All personal information shall be used in accordance with Itza’s Privacy Policy.
(i) Yakka is Itza’s digital currency which is used to reward learners who undertake learning activities on an Itza learning website. In some instances, Itza may make prizes available that learners can purchase in exchange for Yakka points from the Yakka store.
We take your privacy very seriously and will treat all of your personal information in accordance withall applicable data protection laws in England and Wales. Please read our Privacy Policy.
9.1. All content, features, and functionality (including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software) on the Websites (the “Itza Material”) are the exclusive property of Itza or its licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws, including but not limited to the Copyright, Designs and Patents Act 1988, the Trade Marks Act 1994, and the Patents Act 1977. Any unauthorised use of these materials is strictly prohibited and may result in severe civil and criminal penalties under English law. You are permitted to use the Websites and Itza Material only as expressly authorised by us.
9.2. Subject to your compliance with these Terms of Use during your use of the Websites and Itza Materials Itza grants you a limited, non-exclusive, non-transferable, revocable, non-sublicensable licence to access and use the Websites for your personal, non-commercial use, and you are permitted to print, download and receive extracts of Itza Material ("Extracts") ONLY for your personal non-commercial use and for private study or teaching purposes, provided in each case that:
9.2.1. copyright and source indications are also printed and copied and/or stored in association with the Extracts;
9.2.2. no modifications are made to the Extracts and Extracts are not used as part of any other publication or derivative work, and you do not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit for any commercial purpose any portion of the Extracts or the Websites;
9.2.3. any Extract is retained, printed and/or copied entirely and is not used in a derogatory or misleading context and in particular may not be used for the purpose of promoting,advertising, endorsing or implying a connection with you (or any third party) and Itza Media Limited, its agents or employees; And9.2.4 you do not use the Websites, the Extracts or their contents for any unlawful purpose, any purpose in breach of these Terms of Use or in violation of any applicable laws or regulations.
9.3. The rights in term 9.2 are not transferable and no other use of Itza Material may be made without first obtaining our written permission. In particular, you must not do the following unless you have first obtained our written permission:
9.3.1. incorporate any Itza Material in any other work, broadcast or publication, whether in hard copy or electronic form; or
9.3.2. make any commercial use or publish any Itza Material (other than as necessary for the purpose of viewing or listening to the Websites in the course of business); or
9.3.3. perform, broadcast or otherwise transmit, post, share or make available to the public any Itza Material.
9.4. If you wish to use any Itza Material other than in accordance with Terms of Use 9.2 and 9.3 above please email your request to support@itza.io
9.5. The photographic, text, graphic images, audio and video material within any products or publications supplied to you by Itza are copyright works and none of them may be copied, reproduced, licensed, broadcast, transmitted or otherwise exploited.
9.6. The Itza name and logo are trademarks of Itza Media Limited. Other logos and names used on the Websites may also be the trademarks of Itza Media Limited or their respective owners. No permission is given by us in respect of the use of any such trademarks, names or logos and such use may constitute an infringement of the holder's rights.
9.7. Any rights not expressly granted in these Terms of Use are reserved.
9.8. We may terminate your rights to use or receive Extracts at any time at our complete discretion.
10.1. “User-Generated Content” means any and all information and content that a user submits to, or uses with, the Services (e.g., content in the user’s profile or postings). You assume all risks associated with use of your User-Generated Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User-Generated Content that personally identifies you or any third party.
10.2. You may not represent or imply to others that your or your child’s User-Generated Content is in any way provided, sponsored or endorsed by Itza. Because you alone are responsible for your or your child’s User-Generated Content, you may expose yourself to liability if, for example, your or your child’s User Content violates the conditions set out in section 10.3
10.3. Certain activities on our sites and applications allow children to manipulate content. These activities do not require children to provide any personal information and therefore may not result in notice to the parent or require parental consent. If an activity potentially allows a child to insert personal information in their created content, we will screen the submission to delete any personal information, or we will seek verifiable parental consent for the collection.
10.4. If, in special cases, Itza also plans to post User-Generated Content publicly or share it with a third party for the third party’s own use, we will obtain a higher level of written parental consent.
10.5. You may not submit content that is defamatory, threatening, bigoted, hateful, vulgar, obscene, pornographic, or that harms, or can reasonably be expected to cause harm to any person or entity, whether or not that content is protected by law.
10.6. We reserve the right to review any User-Generated Content and to take appropriate action against you in our sole discretion if you or your child violate the terms set out above or any other provision of these Terms of Use or otherwise create liability for us or any other person. Such action may include removing or modifying your or your child’s User-Generated Content or terminating your or your child’s account.
11.1. The information provided in our Websites is intended to provide general information only and, as such, should not be considered as a substitute for advice covering any specific situation. Users should seek appropriate advice before taking or refraining from taking any action in reliance on any information contained in our Websites. The material on this Websites is provided 'as is', without any conditions, warranties or other Terms of Use of any kind.
11.2. You should exercise no lesser degree of caution in appraising what you see on the Websites than you do offline. Your use of the Websites is entirely at your own risk.
11.3. You may not access the Websites from countries where its contents are illegal or unlawful. If you do access the Websites from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
11.4. We do not warrant that the functions contained in the Websites will be uninterrupted or error free, that defects will be corrected, or that the Websites or the server that makes it available is free of viruses or bugs or represents full functionality, accuracy or reliability of the materials.
12.1. We do not limit in any way our liability by law for fraud or death or personal injury caused by our negligence or breach of statutory duty or any other liability which cannot be excluded or limited under applicable law.
12.2. Subject to clause 12.1, you agree that we will not be liable to you or any third party for:
12.2.1. Any loss, disruption or damage to your data or your computer system, including any unauthorised access to such; or
12.2.2. Any indirect, incidental, special, or consequential damages or losses whatsoever (including, but not limited to, loss of profit or loss of use, direct, indirect or incidental loss) arising out of your use or inability to use our Websites (including downloading or streaming from the Websites), their content, any information on or from the Websites or any link to another Websites and whether such loss or damage arises in contract, tort (including negligence) or otherwise.
12.2.3. In any case (and subject to clause 12.1), Itza’s total liability to you for any direct losses arising out of or in connection with your use of our Websites or services shall not exceed the amount paid to use for your use of our Websites or services in the twelve (12) months preceding the event giving rise to the liability.
13.1. Our Websites may contain links to third party Websites. Such links are provided for your convenience only. We do not necessarily control such Websites and are not responsible fortheir contents. The mere inclusion of such links does not imply any endorsement of the material on those Websites or any association with their operators. If you decide to access any of the third-party Websites linked to from this Websites, you do so entirely at your own risk. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages.
13.2. If you wish to link from your Websites to our Websites you may do so only on the basis that you link to, but do not replicate, the home page, and subject to the following conditions:
13.2.1. The linking text must simply consist of the Websites address;
13.2.2. You do not remove, distort or otherwise alter the size or appearance of any logos on the Websites;
13.2.3. You do not in any way imply that Itza is endorsing any products or services;
13.2.4. You do not misrepresent your relationship with Itza nor present any other false information about it;
13.2.5. You do not otherwise use any Itza trademarks displayed on our Websites without our express written permission;
13.2.6. You do not link from a Websites that is not owned by you; and
13.2.7. Your Websites does not contain content that is distasteful, pornographic, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
13.3. At any time and at our complete discretion we reserve the right to withdraw the permission to make Websites links to our Websites.
If any of these Terms of Use should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country which apply to these Terms, then to the extent and within that jurisdiction in which that Term is illegal, invalid or unenforceable, it shall be severed and deleted from these Terms of Use and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.
No failure or delay to exercise, or partial exercise, by us (or, if applicable, our affiliates) of any right under these Terms of Use shall operate as a waiver of such or prevent any other or further exercise of such right under these Terms.
We will not be liable to you for any delay in delivering any services or order or breach of our obligations, if the delay or breach is due to acts of God, civil commotion, riots, malicious damage, floods, drought, fire, legislation, failure of internet service provider or telecommunications provider or any other cause beyond our reasonable control. This does not affect your statutory rights.
These Terms of Use (including the Privacy Policy, Cookie Policy, AI Usage Policy and any additional guidelines, terms, procedures or rules that may apply to a specific feature of our services) constitutes the entire agreement between you and us regarding your use of our services.
These Terms, use of our Websites and the supply of products and services by us are exclusively governed by and to be interpreted in accordance with the laws of England and Wales. In the event of any dispute arising in relation to these Terms, use of our Websites or in relation to the supply of any products or services by us the English courts will have jurisdiction over the dispute. These Terms of Use and this Websites are provided in the English language only. If you have any questions relating to these Terms, please email us directly at support@itza.io.
The section titles in these Terms of Use are for convenience only and have no legal or contractual effect. Also, the word “including” means including without limitation.
We may assign our rights and obligations under these Terms of Use (possibly without your prior express consent) to the extent permitted by law.
No agency, partnership, joint venture relationship is intended or created by this Agreement. A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement but this does not affect any right or remedy of a third party specified in this Agreement or which exists or is available apart from that Act.
This document was last updated in April 2025.